logo: Thornton and Sons, jewelers of imagination
our Store Policy

Exchange Privilege:
Thornton & Sons Jewelers exists to satisfy its customers. We are happy to assist you with your past or future purchases. We will gladly exchange a purchase for different merchandise or a store credit that can be used at a later date within 30 days of purchase. No refunds are given on purchases.

Special Orders, Custom work and Altered items:
We regret that special orders are not returnable and that no refund or exchange can be made. A special order constitutes any jewelry, watch or gift item ordered, custom-made, or altered at the customers request. Every effort will be made on special orders and custom work to obtain the customers satisfaction.

Watch Repairs:
Watch repairs are not performed on the premises and are subject to a non-refundable shipping fee starting from $10 (depending on value) in addition to the estimate for repair. All watches that are overhauled and cleaned are warrented for 1(one) year from completion date. The warranty does not cover watches that have been tampered with or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts that are not necessary to replace at the time of the overhaul. There are no warranties on crystals, stems or crowns, or watchbands. Once a water-resistant watch has been opened to change the battery, it may no longer be resistant to water. Thornton & Sons Jewelers does not warranty any watch for water resistance unless it has undergone a pressure test after the battery change. This takes additional time and there is a fee.

Layaway & COD Accounts:
Layaway/COD accounts require a 20% deposit and will be held for no more than 12(twelve) months from the date of purchase. Monthly payments are required. If payments are not made monthly as agreed and no satisfactory arrangements have been otherwise agreed to, the item(s) will be returned to stock and are subject to a 10% restocking fee and labor fees if the item(s) were modified. The balance of the original deposit and subsequent payments received will be applied to store credit only which can be used towards the purchase of other merchandise or services.

Regular Account:
Regular accounts are subject to a credit check for approval and require a 20% deposit. Interest is charged at a rate of 1.5% per month, 18% annually, 30 days after the initial purchase. Monthly payments of 10% are required.

90 Day No Interest Account:
This account is subject to a credit check for approval and is only available for purchases over $499. A 20% deposit is required and the balance is broken into 3(three) equal payments. If the account is not paid in full after 3(three) months, the account will accrue interest at a rate of 1.5% per month, 18% annually.

6 Months No Interest Account:
This account is subject to a credit check for approval and is only available for purchases over $999. A 20% deposit is required and the balance is broken into 6(six) equal payments. If the account is not paid in full after 6(six) months, the account will accrue interest at a rate of 1.5% per month, 18% annually.

Trade Ins:
Thornton & Sons Jewelers is happy to allow its customers to trade back diamond merchandise only, at any time in the future. Proof of original purchase from Thornton & Sons, such as a receipt or other supporting paperwork, is required. We will apply the full original purchase price (less sales tax) towards your new item as long as the new item is at least double in value.

Gift Certificates:
Gift certificates may be purchased for any denomination.

Inspections:
As with anything of value that you own, we recommend regular inspections every 3(three) to 6(six) months to keep your fine jewelry in optimum condition. A thorough cleaning and inspection is offered at no charge.

Returned Check Processing:
Returned checks are subject to a $25.00 fee.

Note: Information and pricing on this page are subject to change without notice.

Privacy Policy
Copyright © 2009-14 Thornton & Sons Jewelers
HOME  MAP & HOURS  JEWELER'S CORNER  CUSTOMER SERVICE  CATALOG  DESIGNER LINES