Store Policy

Exchange Privilege:
We will gladly exchange a purchase for different merchandise or a store credit that can be used at a later date within 30 days of purchase. No refunds are given on purchases.

Special Orders, Custom work and Altered items:
We regret that special orders are not returnable and that no refund or exchange can be made. A special order constitutes any jewelry, watch or gift item ordered, custom-made, or altered at the customer's request. Every effort will be made on special orders and custom work to obtain the customers satisfaction.

Layaway & COD Accounts:
Layaway/COD accounts require a 30% deposit and will be held for no more than 12(twelve) months from the date of purchase. Monthly payments are required. If payments are not made monthly as agreed and no satisfactory arrangements have been otherwise agreed to, the item(s) will be returned to stock and are subject to a 10% restocking fee and labor fees if the item(s) were modified. The balance of the original deposit and subsequent payments received will be applied to store credit only which can be used towards the purchase of other merchandise or services.

Regular Account:
Regular accounts are subject to a credit check for approval and require a 30% deposit. Interest is charged at a rate of 1.5% per month, 18% annually, 30 days after the initial purchase. Monthly payments of 10% are required.

Trade Ins:
Thornton & Sons Jewelers offers trade ins on diamond merchandise purchased from us. Proof of original purchase from Thornton & Sons, such as a receipt or other supporting paperwork, is required. We will apply the full original purchase price (less sales tax) towards your new item which has to be double the price of the trade in piece.

Gift Certificates:
Gift certificates may be purchased for any denomination.

Inspections:
As with anything of value that you own, we recommend regular inspections every 3(three) to 6(six) months to keep your fine jewelry in optimum condition. A thorough cleaning and inspection is offered at no charge.

Returned Check Processing:
Returned checks are subject to a $25.00 fee.

Note: Information and pricing on this page are subject to change without notice.